Omg, can I tell you how much I hate email?
I seriously hate email. I don’t even answer it myself - I have a team to do it. You literally can't contact me.
So, I guess... welcome to my contact page!
Here are my social accounts:
Before you send an email, I might be able to answer your question below:
Thanks for your request to interview me!
Please let me know more details about your event or interview idea, I love doing interviews!
Suggested interview topics
My best topics are biz, money, money blocks, women in biz, personal development, Law of Attraction, abundance and creating success.
- How entrepreneurs sabotage their income (we can get specific on individual professions or niche groups)
- How to use the Law of Attraction to manifest money
- The mental game of making money online
- How to clear money blocks
or we can freestyle on biz and money!
I usually say no to:
Just going to be real here, so I don’t waste your time.
- Non money based interviews. I know a lot about Hollywood gossip but it’s not my zone of genius!
- Being an expert on paid programs or anything requires an optin.
- Group telesummits. Please no.
I don’t want to make you jump through any hoops, but to give you an idea of what I say yes to….
- A decent amount of subscribers on your newsletter list.
- A money based topic or interview for your blog (usually a non-opt in based interview)
- A win-win fit in terms of branding (ie. neither of us would be embarrassed to showcase each other)
- Audience of mostly female entrepreneurs who like to do things outside the box (and aren’t afraid of a little swearing)
Here’s how I promote you
After our interview…
- I post on my Facebook page once
- I add the link to a recurring queue on Twitter that will go out forever
- I add your photo and a blurb to my interview page.
I’m based in Newcastle, Australia and set aside two days a week for interviews. Unless you’re Oprah, I’m sorry I can’t do weekends. (Oprah, is that you? Let’s talk!)
How do I schedule in an interview?
Fill in the form below with all your details. If there’s a fit, my team will contact you within 3 business days to get next steps.
I’m also happy to discuss creating a giveaway for your audience or do an affiliate promotion.
My fancy third-person bio:
Denise is the money mentor for the new wave of online entrepreneurs want to make money and change the world. She helps women charge premium prices, release the fear of money and create First Class Lives.
Her books, Lucky Bitch, Get Rich, Lucky Bitch, and Chillpreneneur give a fresh and funny roadmap to living a life of abundance without burnout. Her Money Bootcamp has helped over 6,000 students.
She’s a lazy introvert, a Hay House author and an unbusy mother of 3. She owns a rose farm and lives by the beach in sunny Australia.
Find her at www.DeniseDT.com
IMAGES here: Please credit Michelle Swan, Eyes of Love Photography
Are you an Accumulator, Alchemist, Celebrity, Connector, Maverick, Nurturer, Romantic or Ruler?
You totally can but I’ll never read it and my team won’t forward it. I have a policy not to read fan or hate mail.
I literally do not do email.
Nobody can email me except a few people who are working on projects with me. I hate email. Email used to stress me out SO much and keep me awake at night.
I know, crazy right? CRAZY GOOD.
It's not that I'm disinterested in your opinion, I just don't have the energy to change myself based on outward opinion.
However, I appreciate your good thoughts, so close your eyes and send them telepathically instead!
What if you want to send me feedback, or you're super angry with me?
Punch a pillow!
p.s I want to share more about this if you're interested!
“Denise, that sounds way harsh and mean”
Yes – I used to think so too. But now, I have so much creative freedom and energy. I have 6 emails in my inbox today and I’m aiming for inbox zero. I simply could not run my business if I had to answer every email that came in.
Trust me – my customers are well taken care of. Not by me personally but if you email Oprah’s team do you expect Oprah to answer you personally? I know I’m not Oprah, but you get the point.
I know we want to be everything to everyone but you have to remember that you serve in the way that works for you first, because your energy is a finite resource, but as you grow in business, your email will grow exponentially.
You gotta do what works for you, so you have the energy and creative space to actually create stuff for your customers/fans/tribe. If you didn’t have lots of email to deal with, what would you do with that time?
If I’m responsible for our customer service inbox, then I’ll be able to respond individually but I wouldn’t be able to serve my whole community. It’s one vs. many.
“Outsourcing your emails makes you unreachable and unapproachable”
Yep, I’ve had that response!
I totally agree that I’m unreachable and that’s by design but I’m definitely not unapproachable. I just have boundaries over how I give of myself. I’m not perfect but I’m sincere in serving the Lucky Bee community to the best of my ability.
But if someone sends an email? Nope. I’m definitely unapproachable!
I see other entrepreneurs say things like “Email me, I read every response” and I either think “bullshit” or it stresses me out even thinking of it!
Sometimes I’ll do an “Ask me Anything” on my Facebook wall. Inevitably, I’ll get someone who asks to send me their question personally, and they get pissed when I say no. I’m happy to answer questions if it benefits everyone. Otherwise, nope.
You don’t have to run your business to accommodate everyone’s personal preferences. Your personal attention is valuable and that’s for your customers. Someone else can take care of the initial response and point them in the right direction.
Will it piss off my clients?
It depends. Some won’t like it. Some are used to your 5 minute response time. Some will respect your boundaries.
If you are working with 1:1 clients, then obviously send them to your direct mail, but maybe put boundaries into place, like how often you check email or what kind of response time they can expect. Push back on some requests, especially if they can wait until your next meeting or if they can easily figure it out themselves. Empower them to learn to fish.
But for general inquiries, brain pickers and hate mail? They can go through your assistant. If they want private time with you, they can become a customer. If you a free resource or blog post on the topic, they can be directed there. If they have a technical problem, that can be easily solved by someone on your team.
“When should I outsource my email to an assistant?”
Whenever you want to (or don’t either, totally up to you). I started with my first assistant with just five hours a week. It didn’t break the bank but it saved me HOURS of time, not to mention the mental clutter. It paid for itself because I became much more focused on income-producing activities.
It takes time to develop trust. The first few weeks, my assistant and I went through the emails together and I basically dictated to her what she should say. Then she’d forward me the tricky ones and I’d write a response back to her (and she’d send it).
Because trust me, I was a control freak so I understand if you feel apprehensive about it!
Then she’d send me a summary every few days of questions I needed to answer – or we’d chat about it in our weekly meeting.
Now? I have no idea how many emails I get! I could get reams of hate mail and I’d never know!
But it took months to develop that trust and we’re probably about two years in now – she can answer WAY better and quicker than I would.
“Logistically, how does it work?”
Start small and simple.
My assistant would log into my Gmail account while I was asleep because we were on different time zones.
The problem with this is that you will still see the emails, and if you’re like me, you can’t resist reading them!
So, we upgraded to HelpScout, which is a helpdesk software (there are lots of these at different price points). Each email gets a support ticket and it keeps it all organized. I rarely go in there because I don’t have the password saved, so I have to look it up.
My assistant has autoresponders for every situation because our emails become pretty similar over time, but she also makes sure that she personalizes each response. Trust me, she really does read your email!
She’ll ask me if there is anything I need to know/do, and when we’ve solved something together, it goes into the procedures for next time.
“How do you get feedback on your biz? How do you stay humble?”
I keep the pulse of everything by the feedback I get on social media, on blog comments etc.
When we get negative feedback, we try and fix things, change them etc – and that’s not always perfect either. My assistant can fix things MUCH quicker than I can.
I don’t need to read every email in order to stay in touch with my biz – and I’m not doing it to be some unapproachable Queen – it just made me feel like crap, so I changed the situation!
I also see this as a male vs female thing. I actually don’t think most men would have a problem outsourcing their emails. But we women worry that people will think we’re bitches if we do it!
Again – if you don’t want to do this – no problem – it’s your business, your rules.
So, what can I do NOW to manage email better?
Start by unsubscribing from everything. That will clean out your inbox!
- Send less email yourself. Google before you ask a question.
- Do shout outs and love notes on social media instead of emailing people.
- Batch questions so you’re not sending 5 emails when one will do.
- Suggest times rather than leave things open-ended.
- Get an online scheduler so you’re not doing back and forth with people trying to figure out timezones.
Then – use filters and folders. You can set up a filter for all your newsletters and subscriptions so you can read them at your leisure without clogging up in the inbox. You could set up a filter for regular emails, like receipts, to go into a tax folder.
Lastly – start by outsourcing to a trusted assistant, just a few hours each time. Develop the trust and adjust as needed. It will take a while to get a system that works for you!
So – it has really helped me not having anything to do with email at all – I used to carry around the energy of each person – and I could have done some work around it, but I found it so freeing to hand it over to her.
I don’t say this lightly – it’s LIFECHANGING!
Try it and see if it works for you.
That's super nice of you!
....buuuuuuut please don’t!
Being a little bit famous online means that people send me presents. ALL THE TIME. This might sound awesome, but for reasons, I will explain. I don’t really love it. So I’m speaking up about it and making my requests clear.
Seriously though – thank you if you’ve sent me something in the past, especially if I didn’t thank you.
Hopefully, this article makes sense and doesn’t offend you. It’s not aimed at anyone in particular!
If you’re feeling the urge to send me something, or you asked me or my assistant for my address, please read this.
Don’t send me stuff.
I’m a HUGE Marie Kondo fan. I have a pretty minimalist life. I’m almost always decluttering, including presents I receive from friends, family and yes, fans of my blog.
It’s a waste of time and energy to send me something that I’m just going to KonMari in the future. I appreciate the thought, but please don’t send me stuff that will go straight to the charity shop. Use your energy and money on something for YOURSELF!! That would make my day.
I’m really intentional about what I bring into my life. I’m pretty abundant these days and can afford what I want, but I still think carefully about my purchases – for both the planet’s sake and the desire to have minimal clutter in my life.
Leaving the house, putting on a bra and visiting my P.O box is a real drag. Just sayin’.
No need to thank me. I’m just doing my job, and I get plenty of rewards out of it! You can thank me in other (non-material) ways.
Don’t you like presents? What are you, some kind of MONSTER?
Hahah – let’s talk love languages for a second. According to Gary D. Chapman in his famous book, there are five Love Languages. This is how you give and receive love and what makes you tick.
- Quality time
- Words of affirmation
- Acts of service (devotion)
- Physical touch (intimacy)
Often our favorite love language is our default way of giving love to others too.
For example – if your primary love language is gifts, then you LOOOOOOOOVE LOVE LOVE giving and receiving gifts.
Unfortunately, your lot in life is that not everyone loves receiving gifts and that can make you feel unappreciated and unloved. You also might not receive as many as you like, so you GIVE MORE to others.
My least dominant love language is presents. So I’m just not that bothered. It doesn’t give me pleasure to receive presents. (And I often give cash or gift vouchers to my family members because buying presents kind of stresses me out too!)
My dominant love language is Quality Time. And for me, that means hanging out with my family watching TV, or going to the beach together.
I just don’t appreciate gifts as much.
I saw an awesome blue thing/bee thing/lucky thing. Can I send it to you!?
No. Please don’t.
BUT – seriously, take a picture and tag me on Instagram (my handle is @denisedt). I would LOVE to see it and get a kick out of seeing fun stuff. Then we can both laugh and enjoy it – but a) you don’t have to spend your money on something for a laugh and b) I don’t have to store it in my house forever out of guilt and obligation! Win-win!
If you love it – buy it for yourself! I give you permission!
I’d love to send / make you something for your kids!
Please don’t. Thank you, but please don’t. We have more than enough, and I can afford to buy what we need. Many don’t have that luxury.
There are SO many needy children who would love your help. Donate the gift to a local women’s shelter or better yet, make a donation to a charity that captures your heart.
Again, tag me in pictures of fun stuff. But no need to send it to me.
My babies thank you, but they are being brought up the #konmari way! Minimal stuff.
Is this a money block Denise – do you need to work on receiving?
I’ve thought about this for a long time – and this is something I definitely had as a kid. I did struggle to receive presents as I felt unworthy. I also felt guilty that I didn’t get that psyched about presents.
As I became aware of manifesting and the Law of Attraction, I felt like I had to take whatever the Universe sent my way. Receive everything as a way of showing openness and gratitude.
Now, I realized that I can say no. I don’t have to take everything that comes my way, especially free stuff. (Except food, I love getting free food!)
I can choose. And I choose to say, no thank you!
But I feel like I owe you something!
Trust me, you don’t.
But this is something I hear often. I absolutely get a kick out of helping people change their lives – through my blog, books, courses etc.
But it doesn’t mean that you owe me. Just like the fact that I have a blog, doesn’t mean that I have to help everyone in the world.
If I create a blog post, and you read it, then we’re complete. If you bought my book and actually read it, I’m so appreciative.
We owe each other nothing. We both gave and received.
I gave information and inspiration, and you received it.
You gave me your attention and money, and I received it.
We’re good. The loop of gratitude is closed. You’re enough and I’m enough.
It’s nice to hear words of praise. For sure. But I’m not that bothered about a card in the post. (It goes straight into the recycling bin).
I appreciate that you read my stuff. But you don’t owe me anything.
I know this sounds really selfish, but I don’t create or do my business for my audience. I mean, that’s a nice side effect. But I do it 100% selfishly for myself. I’m just lucky that things that give me pleasure (basically setting the world to rights and telling people what to do), is stuff that other people like and even pay for! Awesome.
The fact that you read my stuff, buy my courses, etc is a BONUS. That’s what I get paid for (especially if you literally pay for something from me. We’re good, we’re complete).
If you send me a present, now we’ve opened up another loop. Then I have to thank you for YOUR present. Then you might feel obliged to thank me for MY thank you.
And if I forget to send you a thank you card, sometimes I lie awake at 3am feeling bad about it. And you probably will think I’m an ungrateful, horrible person who couldn’t even say a simple thank you!
Fuck – it’s making me exhausted just thinking about it.
If you have sent me something – I’M SO SORRY you never received a thank you note. My mum lectures me about it all the time (one of her love languages is definitely gifts!)
Here’s how you can say thank you
(Not that it’s necessary) but if you feel moved, here are some ideas.
Donate to Pencils of Promise. Together we can build a Lucky Bee school! How awesome is that?
Donate to Every Mother Counts. Because I’ve been lucky with safe, easy pregnancies. Many women around the world die through completely unnecessary circumstances.
Aussies – I also love the Brave Foundation – which helps young pregnant teens finish their education.
Donate to a charity of your choice and tag me on Instagram. That would make my day.
Retweet one of my articles. Like this one
Share one of my videos on Facebook. This one is a favourite.
Interview me for your blog or podcast. Interview details here.
Even just tag me on Instagram (my handle is @denisedt) and show me something you’ve bought for yourself! That would make my day!
I’ve read all of this Denise but I still want to send you a present.
ARGH – you good-hearted person you! STOP TRYING TO LOVE ME.
Go treat yourself!
Please please don’t send me stuff. But if it’s between sending me a blue glittery trucker hat with a clover on it or something I’d actually use, I love Amazon.com gift cards, and I’d always use a cinema card (either Reading Cinemas or Event Cinemas in Australia). But seriously, don’t.
I’m good. You’re enough.
I'm so flattered!
I don't do any private coaching and it's not even in my zone of genius.
I'm not a great coach. I'm an awesome teacher but I don't have the patience and love to coach people in-depth.
Just being honest!
But I can share some tips on finding the right coach for you!
I’ve been working with business and life coaches for a long time.
I saw my very first life coach when I was 19. He was a really cheesy guy. He wore a purple shirt and a purple tie and he would read out of a book called NLP for Dummies.
A bit weird, right?
Since then, I’ve worked with a lot of coaches and I’ve learned some lessons along the way.
The first lesson is a really important one:
Don’t choose a coach based on somebody else’s recommendation
You might think, “Well how in the hell do you choose one?”
Check-in with yourself
People ask me all the time, “Denise, who should I coach with for business?” I say, “What do you need? Our needs might be very different, and the person I like to coach with might not work for you.”
One of the things you need to do is have a good look at where you’re at in your business:
What income are you making?
What stage of business are you at?
Are you a beginner, or do you need more advanced strategies?
What gaps of knowledge do you have in your business right now?
I’ve invested in coaches – and maybe you have as well – just because they had a really good sales pitch or because everybody else was working with them.
But they really weren’t aligned with where I was in my business and what I needed to learn at that time.
Self-assess before you invest!
Where am I in my business right now?
Where do I want to go to next?
What skills do I need to learn right now to get there?
This will really help you determine if a particular coach is right for you.
Ask questions to find the right fit
The next step is to have a trial or discovery session with the potential coach to see if they’re a good fit.
Ask good questions
You’re not just there to be sold to. Really, they are pitching themselves to you, so you have the ultimate power to say yes or no.
Here are a few things that I like to ask potential coaches:
“What’s your business model?”
A lot of coaches teach one business model and what works for them might not work for you.
You might aspire to be like someone who you think has got an amazing business. But if you ask them what their business model is and what their lifestyle is like, you might realize that they travel all the time and that’s not going to work for you.
I remember talking to a potential coach and she said, “You’ve got to get out there. You’ve got to go and speak at every event that will have you. In big cities, hours away – fly places!”
I thought, “I don’t want to do that.”
So I said, “Well, I’d prefer an online model”
Her response? “Well, how are you going to get clients?
WRONG COACH FOR ME.
Not only am I an introvert and don’t like leaving my house – I wanted to open my market up internationally, and having an online presence was the best model for me, especially when I wanted to have kids.
But she made me feel that the only way I could be successful was with that particular business model.
Luckily, I declined to work with her because it would have been such a horrible fit. I would have been working with a business model that I didn’t like – something that wasn’t sustainable for me – and I would have felt like a loser if I couldn’t make it work.
So it’s okay to ask about their business model and their lifestyle.
Ask how many hours a week they work and find out what their philosophy is in business.
Again, it might be a complete mismatch for you.
They might be someone who works 100 hours a week or they could be someone who works 10–15 hours a week and is still able to create an amazing business. It really tells you what their values are right now.
Also, it might tell you about how well they outsource or how good they are at creating shortcuts in their business.
And they can pass all of that knowledge onto you
Your coaches success can shortcut yours
Another question you might want to ask is whether they have kids because that can have a huge impact on the way that someone does business.
That might be really important to you if you’ve got a young family like I do.
It’s important for me to work with someone who understands and gets the fact that there’s a little bit to juggle, and that you have to really compress your work into short blocks of time.
I remember when I was starting out as a coach, I had clients with kids and I’d be thinking, “What’s the big deal? Just get a babysitter.” Or, “Why are your kids screaming in the background?”
I didn’t get it as a coach who didn’t have kids, and I can see now that there’s real value in coaching with someone who already has the kind of lifestyle you want.
Another valuable question to ask someone is:
“What’s your coaching style?”
How do they coach? Are they someone who never shares their own personal experience? Who holds a space for you and asks questions, rather than sharing any of their own stuff?
Again, you can decide whether or not you like that.
Are they someone who is really onto you all the time, keeps you accountable and emails you, or are they someone who’s more hands-off and needs you to ask them for stuff? What’s your personality, and what do you need?
For example, I’m very independent. I have coaches and they say, “Email me anytime in-between our sessions,” and I say, “I probably won’t. I’ll just figure it out myself.”
But you might be someone who likes a little bit more hand-holding, so find out their coaching style before you sign a contract only to realize that they aren’t a good fit.
Find out when they work. Are they someone who’s in a different time zone to you? Find out what their coaching hours are.
I learned this the hard way
I signed on with a coach and the sessions were at 6:30 a.m. and I thought, “That’s not too bad.” Then there was a time zone shift and suddenly the sessions were at 4:30 a.m. and I thought, “That’s not going to happen.” If I had found this out beforehand, I really would have asked myself, “Is this the right coach for me?”
Hopefully, these tips are helpful to you if you’re thinking about investing in a business coach right now. Don’t be afraid to really ask – because it’s a huge investment and you deserve to expect a return.
The power of discernment
It’s okay for you to pick and choose your coach carefully, and to practice discernment. It’s okay to say no because they aren’t what you need right now.
It’s so easy to fall for a good sales pitch or for someone who is sexy and shiny – they might be a great coach for somebody else, but might not be a good fit for you.
I think business coaching is brilliant. I think it’s great to have someone in your corner to hold your hand and help you go to the next level.
SO GOOD LUCK!!
By the way, the best way to work with me is to join my Money Bootcamp!
I’m currently booking speaking events in Australia and abroad for 2020 and beyond.
Bra tax starts at $8,000 + gst for Australia and $25,000 for overseas, all + travel + accommodation.
Contact us at firstname.lastname@example.org for more information.
For anything else, send my team an email at the contact form below and they’ll get back to you in two business days!